Return & Refund Policy

Effective Date: July 22, 2026

Thank you for shopping with Kesar Creation. We are committed to providing high-quality ethnic wear and ensuring a satisfying shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. Return Eligibility

We accept return requests only if:

  • The product received is damaged, defective, or incorrect.

  • The return request is submitted within 7 days of delivery.

  • The product is unused, unwashed, unworn, and in its original condition.

  • All original tags, labels, packaging, and accessories are intact.

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products worn, washed, altered, or damaged after delivery.

  • Customized or made-to-order products.

  • Products purchased during clearance or special sale events (unless received damaged or incorrect).

  • Gift cards, if applicable.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging (if applicable).

  • A brief description of the issue.

After verification, we will arrange a replacement, exchange, or refund, depending on the situation.

4. Return Process

To request a return:

  1. Contact our customer support team by email or phone.

  2. Share your order details and the reason for the return.

  3. Wait for return approval and instructions.

  4. Pack the product securely in its original packaging.

  5. Ship the product as instructed.

Returns sent without prior approval may not be accepted.

5. Refund Policy

Once your returned product is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

6. Exchange Policy

We offer exchanges for:

  • Damaged products.

  • Incorrect items.

  • Manufacturing defects.

Exchange requests are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return only if it qualifies under this policy.

8. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Kesar Creation

Email: Kesarcreation23@gmail.com

Phone: +91 8888457567

Address:
Shop No. 2, Delta Bhavan,
Near Virupaksha Mandir, Shivaji Road,
Panvel, Raigad – 410206, Maharashtra, India.